Due to Covid-19, we are currently experiencing slight delays but rest assured that we are doing our best to ship your orders as soon as we can!
Under normal circumstances, within USA, you should receive your order within 5 - 10 business days.
Yes, you can. At the checkout page, you will fill in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’
Please email us immediately at email@example.com with your order number, and the correct address. The more information you provide, the sooner we can change your information. We are unable to guarantee that we will be able to process the change in time but we will try our best to make the requested changes.
Make sure you type ‘Urgent: Change Order Address’ in the subject line. Any other title may cause delay in the delivery of your order.
Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.
Yes, all orders will include a tracking number which will be automatically sent to your email once available.
Once your order is processed and shipping is arranged, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 3 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order.
Please contact us after the estimated delivery time.
We ship to the 48 contiguous United States, Alaska, Hawaii, and PO Boxes for free!
At this time, we unfortunately do not ship to military addresses.
Once your order is processed, fulfilled and shipped out, the delivery will take 3-4 business days before it reaches you.
If you’ve received an order confirmation from us, your package is currently in transit. In rare cases, shipping companies may not update your tracking information. Please know that our team and our supply chain partners are working very hard to ensure all packages are delivered as quickly as possible. We are extremely grateful for your patience!
*Occasional delays may occur due to stock availability, storewide sales, holidays and unforeseeable weather conditions and unprecedented events.
All USA orders are inclusive of taxes.